Why bilingual call centers must choose their agents carefully

Bilingual call centers must have all applicants undergo a rigorous pre-employment screening process, even if their resumes seem impressive. This ensures that an applicant meets the technical skills needed for a job. Ideally, your pre-hiring procedures must include interviews and written tests aimed to accurately evaluate specific customer service skill sets. This way, you can identify the applicants that will be a good fit for your vacant roles. Read more