Korean Call Center is a business process outsourcing (BPO) firm that provides voice and non-voice customer support solutions using Hangul as the main business language.
Hailing from San Carlos, California, our company founders transferred operations to Makati City, Philippines a year after establishing the firm in 2006. This is where the company grew from a telemarketing startup into a wider-ranged BPO solutions provider that mainly serves businesses with Korean-speaking consumers.
Our current location’s culturally diverse workforce played a crucial role in our expansion. As the Philippines has an abundant supply of bilingual and native-speaking professionals, we can easily scout Hangul-proficient agents who are able to converse with Korean customers without language restrictions and issues in cultural context.
These agents can extend assistance via voice and web channels, particularly the phone, email, and live chat. Using these as our main customer service platforms, our clients get to multichannel their customer support unit. Our boutique-style business approach also lets partners customize their offshored services, thus giving them complete control over their campaigns. This same approach helped us earn the trust of our current clientele that is comprised of Fortune 500 companies, popular online review websites, and budding enterprises from across the globe.