It’s normal for companies that are unfamiliar with the concept of outsourcing to be hesitant to even consider it as a business strategy. After all, the idea that your firm’s processes and database of clients are accessible by workers that are not directly under your employment and are physically located in another office can be terrifying. On the other hand, the companies that have undertaken offshore outsourcing as a part of their actual business structure are reaping the benefits— impressive sales, expanding customer base, and improved customer satisfaction, among many others.
All these after partnering with outsourcing services providers in spite of the uncertainties and fears of entrusting your business processes to an offshore firm. Today, we answer three questions about outsourcing to set the records straight, and help you make sound business decisions.
1. How will I benefit from outsourcing?
With every business development, there are always projected positive outcomes. So if you come to terms with the fact that your company needs a helping hand in carrying out your business goals, then an additional workforce is needed. As much as you want to maximize your in-house staff to do additional tasks, they might just end up being burned out which might lead to low productivity and high attrition rate. By considering having a dedicated team to handle your customer service line, efficiency rate for both your in-house and outsourced staff will increase. The latter can focus on serving your Korean customers while your in-house staff can focus on their core tasks.
2. Is outsourcing cost-effective?
Budget is one of the major concerns of companies that want to expand. As Koreans are very keen in planning their business ventures, it’s important to maximize and make the expansion worth every cent they’ve invested.
In partnering with an offshore outsourcing firm, you can save on equipment, operational, and labor costs. Instead of renting an actual office space and filling it with the needed equipment, your outsourcing services partner will have the space and the top of the line facilities for you. This means instant access to the latest technologies needed to help you accommodate all client concerns. Your partner will also be responsible for finding and hiring the right workers with the appropriate skills and expertise for your needs. Also, if you decide to outsource in a country with affordable labor such as the Philippines, it can be very affordable without compromising quality.
3. What should I outsource?
Monotonous, non-core tasks and bulk processes such as customer support, data entry, and content moderation are ideally outsourced. But in order to have a clear and precise answer to this question, you must take a step back and observe the overall operations of your business. What are your company’s strengths and weaknesses? What departments can be left in the hands of another company with the same level of expertise? What tasks take most of the time from employees? These are the types of questions to consider so you can lay out your outsourcing plans.
Offshore outsourcing is a great way to expand your business on a global level. This is why it’s important to have a clear understanding of it before entering into any kind of agreement with a potential overseas partner. These questions can help you build your future business plans in outsourcing. Do you have other questions in mind that weren’t mentioned? Share it in the comment box.